سياسة الخصوصية

These terms and conditions govern the access and use by individuals of all digital platforms of Techno, a Saudi limited liability company established in 2022 and headquartered in Jeddah. Please read and agree to the terms and conditions to obtain the services provided by Techno.

Definitions

Techno App: Service provider and link between driver and passenger established in 2022

Website:

Application: The digital platform concerned with providing services to the driver and customer, for customers under the name (Techno) for drivers under the name (Captain Techno).

Wallet: Each driver and customer has an independent wallet in the application to which they can add amounts and use them in their trips according to the method followed by Techno for each of them.

Pricing: The variable value of the trip amount according to the type of vehicle and the duration of the trip in minutes and any additional fees resulting from that.

Passengers (customers): Persons requesting or receiving a means of transportation, including persons for whom a means of transportation is requested by another person.

Vehicle Driver (Driver): Individuals who provide passenger transportation services from one place to another using their own vehicles after connecting them with passengers via the Techno application.

Contractual Relationship

Your access to Techno digital platforms (the website and applications) constitutes your full acceptance and commitment to the terms and conditions without exception, and in the event of disagreement, you must immediately stop using Techno platforms and benefiting from its services.

These terms and conditions also replace any previous agreements concluded with you and Techno application may amend them at any time at its sole discretion without prior notice, so you must review them periodically from time to time. Your continued use of the services constitutes your satisfaction and agreement to abide by these terms and conditions as amended.

You acknowledge that no employment relationship has been established between you and Techno application. You also acknowledge that there is no joint venture or partnership between you and Techno application. You may not act as an employee, agent or representative of us nor enter into any contract on behalf of Techno.

Services

Techno provides a service to connect the driver to the customer to coordinate and schedule transportation services through the mobile applications it owns under the name Techno and Techno Captain between the leader (driver) and the passenger (customer) and does not provide transportation services, but rather they are provided by the leader when the customer boards and starts the trip until it ends.

Techno application deals with a percentage of each trip on the driver.

It is paid by the (driver) to Techno application, as Techno has the full right to determine and change these amounts without prior notice to the driver or prior warning.

License

By complying with these terms, Techno agrees to grant you access to the application and services and a revocable, limited, non-exclusive license that cannot be licensed or transferred to others and is for personal use without commercial use. The license is canceled upon cancellation of use of the services.

Restrictions

You may not remove or copy any copyright, intellectual property, registered and unregistered trademarks from any part of the Services, or copy, modify, distribute, rent, sell, publicly display, broadcast, circulate or otherwise exploit the Services except as expressly permitted by Techno. Or tamper with its code, reverse engineer, disassemble, or cause any part of the Services to be destroyed, erased or otherwise exploited, or impair the operation or functionality of any aspect of the Services or attempt to gain unauthorized access to or damage any aspect of the Services or any of its related systems and networks. Techno will endeavor to ensure that the Application is used only by drivers and passengers who are honest and respectful. However, we do not guarantee that each subscriber meets the above criteria at all times.

Ownership

The Services and all rights therein remain the property of Advanced Land Transport Company. Neither these Terms nor your use of the Services grants you any rights in or to the Services other than the limited license granted above nor to use or refer in any way to Advanced Land Transport Company’s company names, logos, product and service names, trademarks or service marks.

Performance Monitoring

Your performance, compliance with instructions, conduct and business etiquette may be monitored from time to time by Techno App staff or by a third party contracted by Advanced Land Transport Company and you agree that we may collect images and documents during such monitoring and may restrict your access and use of Techno Platforms and suspend your account as a result of any such review.

Mail and Text Messages

Once you create an account, you agree that Tofi may send you mail, text messages and WhatsApp messages as part of the normal course of business for your use of the Services.

Promotional Codes

The Offers and Codes Policy applies to all Driver and Passenger users, and Techno may create promotional codes and offers for both. They are subject to any additional terms placed on a promo code and offer basis. The promo code or offer expires when applied to your account, but may expire sooner. You can only apply one promo code per trip and it cannot be transferred to the next trip. The offer is applied once during its validity period, when applying an offer from Techno, for example, you charge the wallet with a certain amount determined by Techno and then you get an additional balance determined by Techno. This additional amount is considered a balance in your wallet (the driver or the passenger) and you can use it on trips without requesting a cash transfer to your bank account. No amounts are transferred to the bank account of the driver except for profits on trips. Techno may cancel any promo code and offer at any time and for any reason without bearing any liability. This includes, but is not limited to, the use of codes in an illegal or fraudulent manner, such as if they were issued by mistake or expired.

Use of Services

You must create a personal account by registering in the application to benefit from the services of Towfi. You must be at least 18 years old and have a vehicle in your name or authorized by you and the plate number in addition to personal data, name, address, age, mobile phone number, a copy of the national ID and at least one valid payment method, and have all necessary and valid licenses such as a car license, registration, vehicle insurance and all requirements imposed or may be imposed by Techno to complete the registration. You agree to maintain accurate, complete and current information in your account, and your failure to maintain accurate, complete and current information in your account may result in your inability to access or use the services. You are responsible for all activities conducted under your account. You agree to maintain the security and confidentiality of your account username and password at all times. You may only have one account unless Techno permits otherwise.

You agree not to submit any User Content that is defamatory, libelous, obscene, illegal or offensive, as determined by Techno in its sole discretion, whether or not such material is protected by law. Techno may review, monitor and remove User Content at its sole discretion at any time and for any reason without notifying you. The User (Driver and Passenger) is obligated to maintain the confidentiality of their accounts, information, trip details and invoices and not to display them on social media platforms. Violation of this will expose them to legal accountability. The above will be disclosed only if requested by the competent official authorities. Otherwise, it is confidential between the User and Techno Application.

Sharing Account

Sharing of account is not permitted except with the express consent of Techno. You must register and keep your account active at all times. You must not allow anyone else to use your account, or share your personal data with others, including your username or password. The bank account associated with your account must also be in your name.

Firearms Prohibition

Passengers, their companions, and driver partners are prohibited from carrying firearms of any kind when using the Techno app.

Car Seats

The driver and passenger must comply with the regulations in force when carrying infants and young children. When taking a trip with young children, it is the passenger’s responsibility to provide a suitable seat for the children.

Payment

Each trip will be charged separately, the balance added to the customer’s wallet (passenger) is non-refundable and the customer can use it whenever he wants until the balance is finished or – upon the customer’s request – transfer the balance to another customer specified by the transfer requester. For the driver, the balance added to the wallet is non-refundable and can be used whenever he wants. The driver’s user wallet is charged with a minimum of 70 riyals and then activated and you (the driver) know that the amount is non-refundable and you can activate it by activating trips until the wallet balance is finished or transfer the balance to another driver specified by the transfer requester. You agree to provide Techno with at least one valid and effective payment method, and Techno may, as appropriate, collect the amounts charged to you in addition to any fines imposed as a result of your late payment. Techno will also send you a detailed receipt of the trip to your registered email address upon completion of the trip. If a charge due to Techno is declined, you may see a “Payment” card in Techno. The application will ask you to choose a payment method before requesting the ride, in order to collect the balance due from it.

Charging a Charge

A “pending” charge may be a pre-charge for the ride and will be removed from your account and will never be charged to you. We issue pre-charge payments for rides to better protect you from fraudulent cases that may occur as a result of unauthorized use of cards. You may notice a pre-charge for the ride if you have recently added a new payment method, or if you have not used the Techno application for a long period of time.

It is possible that one of your friends or family members is using your Techno account.

It is possible that you have recently cancelled a trip.

The responsibility of the driver

A. Show all his documents when requested by the service supervisor or whoever is assigned by the system to control and inspect.

B. Do not allow others to drive the private car and work with it in the activity.

C. Keep the passenger’s personal belongings in their condition and cooperate with him to deliver them to him.

D. ​​The driver does not smoke or allow passengers to smoke inside the vehicle during ongoing trips.

E. Adhere to the rules of traffic on the roads based on the traffic system and its executive regulations.

F. Do not load bags and non-hand luggage in the car cabin.

G. Ensure that the car is clean and equipped with all safety means before taking the trip.

H. Do not load passengers except from the sidewalk designated for pedestrians on the roads.

I. Assist people with disabilities when getting in and out of the car as much as possible.

Y. Attention to appearance and personal hygiene, and observance of public taste.

K. Commitment to public morals and good treatment of passengers.

L. Not violating the privacy of passengers in any way.

M. Not communicating with passengers after the end of the trip at all except in the case of coordination to deliver lost items.

N. Any other obligations determined by Techno.

And you know that violating the driver’s responsibilities exposes you to accountability and the imposition of fines and penalties according to Techno’s internal regulations.

Passenger Responsibility

A. Good behavior and public morals.

B. Maintaining the cleanliness of the driver’s vehicle and not polluting it.

C. Not harassing the driver.

D. ​​Commitment to paying the trip amounts due from you.

E. Ensure that you do not forget any personal belongings before getting out of the vehicle.

F. Any other obligations determined by Techno.

G. Refrain from smoking – of all kinds – in the vehicle during ongoing trips.

And you know that violating

Please note that violating the passenger responsibilities exposes you to accountability and the imposition of fines and penalties according to Techno’s internal regulations.

Pricing

The basic fees of Advanced Transportation Company for Land Transport (in its Techno application) change according to the type of vehicle registered to the driver and are divided as follows: the price per kilometer traveled during the trip, the price per minute calculated during the trip, the price of road and gate fees if any, additional airport fees if any, government fees, tax fees, previous fees whether on the customer or the driver if any, compensatory fees if any, peak time fees if any, Techno discounts if any, and any other additional fees approved by Techno. Techno reserves the right to amend any applicable pricing terms from time to time without providing any notice to you.

Termination

Advanced Land Transport Company has the right to terminate the agreement immediately and block your access to our platforms without prior notice in the event of violating any of the terms of this agreement, or any applicable laws or regulations, or infringing and harming the reputation of Techno and its customers (passengers and drivers), its managers and employees via social media or causing damage to Techno’s brand, reputation or business as determined by Techno in our sole discretion. In the above cases, we may prevent you from registering a new driver account and impose fines and penalties in accordance with Techno’s internal regulations, provided that they do not conflict with applicable regulations.

We may also block your access to Techno’s applications immediately for the period of investigation, if we suspect a violation of the agreement or fraudulent activity on your part. The access block will be removed once the investigation denies the validity of the suspicions.

The driver and the passenger can cancel their accounts provided that the recharge balance is zero. Either by making trips until the recharge balance is finished or – upon their request – transferring the balance to the account of another driver or customer (passenger).

The driver and customer (passenger) will not be able to cancel their account if there are amounts due from them that they have not paid.

Indemnification

You agree to indemnify and hold harmless Techno, its officers, directors and employees from all claims, losses, liabilities and expenses (including attorneys’ fees) arising from and in connection with your use of the Services or your violation of any of these Terms.

Liability

Both the driver and the customer are bound by the laws and regulations of Advanced Land Transport Company, and their breach of any of them will result in the imposition of fines and penalties decided by Advanced Land Transport Company. Techno’s responsibility towards the driver and passenger is limited to providing the technology to connect them together and providing appropriate payment methods. Techno is not responsible for collecting amounts for the benefit of the driver or passenger unless it is proven that one of them has failed to fulfill his obligation. Techno is not responsible for the loss of the passenger’s personal belongings and compensation for them. Otherwise, Techno provides a mechanism for delivering personal belongings by connecting the passenger to the driver to receive them.

Except as provided in these terms, these terms are subject to the laws within the Kingdom of Saudi Arabia alone and will be interpreted in accordance with them. Any disputes, differences, claims or litigations arising from or related to these services or these terms are subject to the Saudi judiciary.

Governing Law

Except as provided in these terms, these terms are subject to the laws within the Kingdom of Saudi Arabia alone and will be interpreted in accordance with them. Any disputes, differences, claims or litigations arising from or related to these services or these terms are subject to the Saudi judiciary.

Limitation of Liability

Techno shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including loss of profits, loss of data, personal injury or property damage related to or resulting in any way from the use of the services, even if Techno has been advised of the possibility of such damages. Techno shall not be liable for any damages, liabilities or losses arising from: (1) your use of or reliance on the Services or your inability to access or use the Services; or (2) any business transaction or relationship between you and any Driver, even if Techno has been advised of the possibility of such damages, and Techno shall not be liable for delays or failures in performance arising from causes beyond Techno’s reasonable control. You acknowledge that a Driver providing such Services requested through certain types of requests may be providing ride-sharing or peer-to-peer transportation services and may not be professionally licensed or authorized. In no event shall Techno’s total liability to you in connection with the Services for all damages, losses and causes of action exceed five hundred riyals (SAR 500).

General Provisions

You may not assign or transfer any of these Terms in whole or in part without Techno’s prior consent. However, you agree to grant Advanced Land Transport Company your consent to assign or transfer these Terms in whole or in part, including to: (1) any subsidiary or affiliate; (2) an acquirer of Techno’s stock, business or assets; or (3) its successor in the event of a merger. No joint venture,


partnership, employment or agency relationship will arise between you, Techno or any other third party service provider as a result of the contract between you and Techno or as a result of the use of the Services.

If any provision of these Terms is held to be illegal, void or unenforceable in whole or in part under any law, such provision or part of a provision shall be deemed not to form part of these Terms without affecting the legality, validity or enforceability of the remaining provisions of these Terms. In such event, the parties shall replace the illegal, void or unenforceable provision/part of a provision with a valid, enforceable provision/part of a provision that has as much effect as possible to the illegal, void or unenforceable provision/part of a provision, having regard to the intent and purpose of these Terms. These Terms constitute the entire agreement and understanding between the parties with respect to its subject matter and supersede and replace all prior and contemporaneous agreements and representations with respect to its subject matter.